Shipping policy

Shipping Policy

Welcome to Zienora. We are committed to delivering your order in a safe and timely manner. Please review our shipping policy below for full details on processing times, delivery estimates, and more.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

After your order is processed, it will be shipped and you will receive a confirmation email with tracking information.

Please note:

  • Orders are not processed on weekends or public holidays.

  • During peak seasons or promotional periods, processing times may be slightly extended.

2. Shipping Times

Because we operate as a dropshipping store and work with trusted global suppliers, shipping times may vary depending on your location.

Estimated Delivery Times:

  • United States: 7–15 business days

  • Canada: 8–18 business days

  • United Kingdom: 7–14 business days

  • Australia: 8–18 business days

  • Europe: 8–18 business days

  • Rest of World: 10–20 business days

Please understand that these are estimated delivery times and delays may occur due to customs, postal issues, or high demand.

3. Shipping Costs

Shipping costs are calculated at checkout.

We may offer:

  • Free shipping promotions

  • Discounted shipping rates

  • Express shipping options (if available)

Shipping fees are non-refundable once the order has been shipped.

4. Tracking Information

Once your order has shipped, you will receive an email with tracking details.

Please allow 2–5 business days for tracking information to update in the carrier’s system.

5. Customs, Duties & Taxes

Zienora is not responsible for customs fees, import duties, or taxes applied to international orders. These charges are determined by your country’s customs office and are the customer’s responsibility.

6. Incorrect Address Disclaimer

It is the customer’s responsibility to ensure that the shipping address entered is correct.

We cannot guarantee address changes after an order has been processed.

Zienora is not responsible for packages delivered to incorrectly entered addresses.

7. Lost or Stolen Packages

Zienora is not responsible for lost or stolen packages marked as delivered by the shipping carrier.

If your tracking information states that your package was delivered but you have not received it, please:

  1. Check with neighbors

  2. Contact your local post office

  3. Contact the shipping carrier directly

If you still need assistance, please contact us and we will do our best to help.

8. Delays

While we aim to deliver within the estimated timeframe, delays may occur due to:

  • Customs clearance

  • Carrier delays

  • Weather conditions

  • High order volumes

We appreciate your patience and understanding.